Do we see people in LGBTQ+ relationships?
Absolutely! We welcome everyone regardless of how they identify in terms of sexuality and gender.
Do you offer online counselling for families who are in different locations?
We can usually accommodate clients in different locations across the UK via webcam. Please speak to our friendly team and we will talk you through how this works.
Do our counsellors get special training?
All of our counsellors are specially trained in relationship counselling. That means it takes two to three years to become a fully qualified counsellor with us. If counsellors wish to specialise in areas like Family Counselling or Sex Therapy then there's additional training required for that too.
But the training doesn't stop there. All of our counsellors continue with ongoing training and consultation with other professionals, which we call continuing professional development or CPD, to ensure they're prepared to offer the highest standard of help.
What happens when you first meet your counsellor?
We want everyone who visits us to get the most effective support available. That's why your first visit with a counsellor will generally be about deciding together if we are best placed to give you the support you need or whether somewhere else might be more appropriate.
We have different ways of doing this depending on the kind of counselling you're coming for. For instance, if you're coming for relationship counselling we'll ask to see all those in the relationship individually as well as together before deciding on the way forward. We call this an initial assessment. This means that if you're in a couple, it will generally take three sessions (two individually and one together) to complete your initial assessment. In family counselling, however, your counsellor will explore how it's best to get everyone's thoughts before suggesting ongoing family counselling with us.
It might seem drawn out or complicated, but our only aim is to ensure we don't waste your time and that you get the support that's right for you.
Can you bring your kids to a session?
If you're coming to us for relationship counselling, sex therapy or mediation then no, you can't bring your kids along. As most of our Centres don't have childcare facilities it's best to make arrangements for your children to be looked after during your appointment. If this is a struggle, many of our Centres offer online appointments from your home which might make things easier.
If you're coming to family counselling, then it's a different story. Often family counselling involves both parents and children and your therapist might invite you to bring your kids along in that instance. It's always best to double check this information with your Local Centre ahead of your appointment in case they do things slightly differently from the norm.
What do you do if you have a complaint about any of our services?
We always do our best to help and give you a good experience, but sometimes we don't get it right. If you have a concern or would like to make a formal complaint, please check our complaints procedure. This will guide you through the steps you need to take.
What is our cancellation policy?
Our cancellation policy is 48 hours. If you are unable to make your booked appointment, please let our team know as soon as possible to avoid being charged or losing a funded session. Please note, whilst our centre is not open on Friday-Sundays, we do accept voicemails and emails for cancellations with 48 hours notice. If you have any queries in relation to this, please don't hesitate to speak to our friendly team on 01202 311231
What steps do we take to protect your data?
Please read our privacy and cookie policy and our terms and conditions. These pages outline how (and why) we collect and process your personal information and keep it safe. If you have any questions about this, please email [email protected].
Absolutely! We welcome everyone regardless of how they identify in terms of sexuality and gender.
Do you offer online counselling for families who are in different locations?
We can usually accommodate clients in different locations across the UK via webcam. Please speak to our friendly team and we will talk you through how this works.
Do our counsellors get special training?
All of our counsellors are specially trained in relationship counselling. That means it takes two to three years to become a fully qualified counsellor with us. If counsellors wish to specialise in areas like Family Counselling or Sex Therapy then there's additional training required for that too.
But the training doesn't stop there. All of our counsellors continue with ongoing training and consultation with other professionals, which we call continuing professional development or CPD, to ensure they're prepared to offer the highest standard of help.
What happens when you first meet your counsellor?
We want everyone who visits us to get the most effective support available. That's why your first visit with a counsellor will generally be about deciding together if we are best placed to give you the support you need or whether somewhere else might be more appropriate.
We have different ways of doing this depending on the kind of counselling you're coming for. For instance, if you're coming for relationship counselling we'll ask to see all those in the relationship individually as well as together before deciding on the way forward. We call this an initial assessment. This means that if you're in a couple, it will generally take three sessions (two individually and one together) to complete your initial assessment. In family counselling, however, your counsellor will explore how it's best to get everyone's thoughts before suggesting ongoing family counselling with us.
It might seem drawn out or complicated, but our only aim is to ensure we don't waste your time and that you get the support that's right for you.
Can you bring your kids to a session?
If you're coming to us for relationship counselling, sex therapy or mediation then no, you can't bring your kids along. As most of our Centres don't have childcare facilities it's best to make arrangements for your children to be looked after during your appointment. If this is a struggle, many of our Centres offer online appointments from your home which might make things easier.
If you're coming to family counselling, then it's a different story. Often family counselling involves both parents and children and your therapist might invite you to bring your kids along in that instance. It's always best to double check this information with your Local Centre ahead of your appointment in case they do things slightly differently from the norm.
What do you do if you have a complaint about any of our services?
We always do our best to help and give you a good experience, but sometimes we don't get it right. If you have a concern or would like to make a formal complaint, please check our complaints procedure. This will guide you through the steps you need to take.
What is our cancellation policy?
Our cancellation policy is 48 hours. If you are unable to make your booked appointment, please let our team know as soon as possible to avoid being charged or losing a funded session. Please note, whilst our centre is not open on Friday-Sundays, we do accept voicemails and emails for cancellations with 48 hours notice. If you have any queries in relation to this, please don't hesitate to speak to our friendly team on 01202 311231
What steps do we take to protect your data?
Please read our privacy and cookie policy and our terms and conditions. These pages outline how (and why) we collect and process your personal information and keep it safe. If you have any questions about this, please email [email protected].
